Welcome to SyncArena!
We understand that protecting your personal data is very important. This privacy policy is designed to help you understand how we collect, use, and protect your data. Your trust is important to us, and we are committed to respecting your privacy and responsibly handling your data.
1. Scope of the Privacy Policy
This privacy policy applies to all interactions and services related to the use of the virtual reality software „SyncArena“ provided by 2Sync. It refers to the collection, processing, and use of personal data by 2Sync when you, as an operator of an arcade hall, a VR entertainment provider, or an event organizer, use our software.
This privacy policy describes the types of personal data we collect, how these data are used, and what rights and control options you have as a user of our software. We recommend that you read this statement carefully to gain a clear understanding of our privacy practices.
Please note that this privacy policy applies exclusively to the use of „SyncArena.“ For other services or products from 2Sync that may have their own privacy policies, these separate declarations apply.
2. Responsible for Data Processing
Responsible for the collection, processing, and use of your personal data under data protection law is:
2Sync GmbH
August Bebel Straße 88
14482 Potsdam – Germany
Email: Hello@SyncArena.io
2Sync takes the protection of your personal data very seriously. We have implemented technical and organizational measures to ensure that data protection regulations are adhered to by us and our external service providers.
As the responsible entity for data processing, we are obligated to comply with legal data protection regulations, particularly the EU General Data Protection Regulation (GDPR). If you have questions or concerns regarding the processing of your personal data by us, you can contact us at any time. We are happy to provide information, suggestions, or address complaints.
3. Collection and Processing of Personal Data
Data Collection:
In the course of using „SyncArena,“ we collect various types of data:
- Account Data: To create and manage an account for „SyncArena,“ we require the arcade name, email address, and a password. This information is necessary to enable your access to the software and to authenticate and secure your user account.
- End User Data: When using the software, end users can enter names to identify themselves in gaming sessions. These names can be, but do not have to be, the actual names of the users. This information is used to personalize the gaming sessions and to assign points or achievements to the respective players in the high scores.
- Payment Data: For the purchase of credits via Stripe, necessary payment information is processed directly by Stripe. 2Sync does not have access to this payment information. Our systems only receive confirmation of the transaction and information about the number of purchased credits and your email address for crediting to your account.
Data Usage:
The collected data are used for the following purposes:
- To provide, manage, and improve our service.
- To communicate with you about your user account and to respond to inquiries or complaints.
- To manage and process payment transactions.
- To ensure smooth gameplay and to personalize the gaming experience.
All personal data are processed exclusively in accordance with applicable data protection laws and only as far as necessary.
4. Storage and Security of Data
Data Storage:
- All personal data collected during the use of „SyncArena“ are stored on servers of the Google Cloud Platform in Germany. This choice of location ensures compliance with the data protection standards of the European Union.
Technical and Organizational Security Measures:
- Encryption: All data transfers to and from our servers are encrypted to protect the data during transmission.
- Access Controls: Access to stored data is strictly regulated and limited to authorized personnel who are specially trained in handling personal data.
- Regular Security Reviews: We regularly conduct security reviews and audits to detect vulnerabilities early and remedy them.
- Data Backup and Recovery Procedures: Regular backups of data are created to ensure rapid recovery in case of data loss or technical failure.
Collaboration with Third Parties:
- The Google Cloud Platform, as our hosting provider, is obligated to adhere to high data protection and security standards. We ensure that these standards are maintained through appropriate contractual agreements and regular reviews.
We are aware that data security is a continuous task. Therefore, we continuously monitor our systems and processes to adapt them to the latest security developments and threats.
5. Disclosure of Data to Third Parties
Principle of Non-Disclosure: 2Sync commits not to sell, rent, or otherwise unauthorizedly disclose your personal data to third parties. The disclosure of your data only occurs in the cases described below.
Collaboration with Service Providers: For certain technical processes, such as data hosting services, we work with trusted service providers. In our case, we use the Google Cloud Platform to store and process your data. These service providers are carefully selected and contractually obligated to adhere to the same data protection and security standards that apply to us.
Payment Processing: For the purchase of credits through our software, payment processing is done via Stripe. Your payment information is processed directly by Stripe. We do not have access to your complete payment information but only receive confirmation of the transaction and information about the number of purchased credits and your email address for crediting to your account.
Legal Requirements and Legal Claims: In exceptional cases, it may be necessary to disclose personal data due to legal requirements, such as in response to government inquiries or legal proceedings. In such cases, we ensure that the disclosure complies with legal requirements.
6. Rights of Users
As a user of „SyncArena,“ you have various rights concerning your personal data. These rights include:
- Right to Information: You have the right to request information about the personal data we have stored about you.
- Right to Correction: You can request the correction of incorrect or incomplete data.
- Right to Deletion: Under certain conditions, you can request the deletion of your personal data, especially if the data are no longer necessary for the purposes originally pursued.
- Right to Restrict Processing: In certain cases, you have the right to request a restriction on the processing of your data.
- Right to Data Portability: You have the right to receive the data you have provided in a structured, common, and machine-readable format and to transfer this data to another responsible party.
- Right to Object: You have the right to object to the processing of your personal data for reasons arising from your particular situation at any time.
- Right to Complain to a Supervisory Authority: You have the right to file a complaint with a data protection supervisory authority about the processing of your personal data by us.
- Exercise of Your Rights: To exercise these rights, you can contact us at any time at the email address Hello@2Sync.io. We will process your inquiries in accordance with applicable data protection laws and respond promptly.
7. Storage Duration and Deletion of Data
Storage Duration: Personal data collected during the use of „SyncArena“ are stored only as long as necessary for the provision of our service or as long as a contractual relationship with you exists. This includes the duration your account is active.
Deletion after Contract Termination: After the termination of the contractual relationship or the deletion of your account, your personal data will be deleted within 3 months. This period allows us to process any post-contractual inquiries and fulfill our accounting and reporting obligations.
Deletion upon Request: In addition to the automatic deletion processes mentioned above, you have the right to request the deletion of your data. In this case, we will delete your data immediately, unless there are legal retention obligations or other legitimate reasons for further storage.
Data Backup and Restoration: We conduct regular data backups to protect against technical disruptions or data loss. In the event of data deletion, your data will also be removed from our backup systems.
8. Contact Information for Data Protection Inquiries
If you have questions about data protection, want to exercise your rights regarding your personal data, or have general inquiries about the processing of your data with us, you can contact us at any time:
2Sync (2Sync Moritz Loos und Julian Zietemann GbR)
Mertz-von-Quirnheim Str. 4 in 14471 Potsdam
Email: Hello@2Sync.io
We are committed to processing your inquiries in accordance with applicable data protection laws and will respond promptly and appropriately. Our team is trained to handle your concerns confidentially and efficiently.
For specific inquiries regarding the exercise of your data protection rights, we ask you to send your request by email to ensure quick and direct processing.
Please note that we may request additional information to confirm your identity to ensure that personal data is not disclosed to unauthorized persons.
9. Changes to the Privacy Policy
Adjustment of the Privacy Policy: 2Sync reserves the right to change or update this privacy policy as needed. Such changes may be necessary to comply with new legal requirements, reflect changes in our business practices, or accommodate technological developments.
Notification of Changes: We will inform you in a timely manner about significant changes to this privacy policy. Notification will be made via the contact details you provided or through a clearly visible announcement on our website.
Access to the Current Privacy Policy: The most current version of our privacy policy is always accessible on our website. We recommend that you review it regularly to stay informed about any changes.
Validity of the Amended Provisions: Continued use of our services after the changes to this privacy policy come into effect is considered your consent to these changes. If you do not agree with the amended provisions, you are free to discontinue the use of our services.