Experiencing problems? Stuck on a level? Found a weird bug? Write us and we’ll do our best to figure out how to help you.
General & Most Important Questions
What types of locations and events is SyncArena suitable for?
SyncArena is perfect for any venue or event, from VR arcades and family entertainment centers to bowling alleys, amusement parks, shopping centers, corporate events, and birthday parties. It’s a huge draw for any location, offering an exciting and immersive VR gameplay experience and a great way to monetize underused spaces.
Can my play area be any shape and contain objects?
Yes! SyncArena adapts like a second skin to any environment. Walls and boundaries become virtual objects (columns, barriers, etc.), and all physical objects are transformed into playful elements within the game. This integration allows players to freely move across any surface area, experiencing physical objects and boundaries in their virtual form. No matter the shape or size of the play area, whether it contains columns, furniture, or other objects, SyncArena acts like an upgrade to reality!
Is SyncArena a turnkey solution?
Yes and no. SyncArena is as quick and easy to use as a turnkey solution and offers the same low price. At the same time, the application adapts individually to any environment, offering a customised Free Roam VR playing area and experience that would otherwise incur a lot of initial costs. There are no rigid requirements as with other turnkey solutions (3×3 metre space etc.) and at the same time no high costs as with individual solutions – SyncArena offers you the best of booth worlds!
Is SyncArena a multiplayer game?
SyncArena can be played solo or multiplayer, accommodating entire groups on the same play area. Operators can decide on the size of the play area, whether there are multiple separate areas, and the number of players per area. The most fun is found in cooperative play, where players, old friends and new, come together for shared adventures.
What age restrictions apply to SyncArena?
SyncArena aims to be family-friendly, with various games suitable for different age groups. Depending on the region, age ratings start from EVERYONE 10+ in the USA, PEGI 3 in Europe, all ages in South Korea, and USK 12 in Germany.
How much does SyncArena cost?
SyncArena offers two pricing models: pay per play session and player using credits, or a monthly flat fee per headset for unlimited play sessions. Credits start at just 80 cents, and the monthly flat fee begins at 130 Euros. Plus, you receive 100 free credits with each new registration!
Setup and Requirements
Can my play area be any shape and contain objects?
Yes! SyncArena adapts like a second skin to any environment. Walls and boundaries become virtual objects (columns, barriers, etc.), and all physical objects are transformed into playful elements within the game. This integration allows players to freely move across any surface area, experiencing physical objects and boundaries in their virtual form. No matter the shape or size of the play area, whether it contains columns, furniture, or other objects, SyncArena acts like an upgrade to reality!
How does SyncArena adapt to the space?
As an operator, you capture the play area by simply using your controller to mark the floor and objects. Depending on experience, setting up a play area takes just a few moments: walk to each corner, swipe over each object, and the spatial model is uploaded to the operator system. SyncArena then adjusts the application in seconds to fit the physical space and distributes the virtual game world to all your headsets. But if you’re looking for a technical explanation: the 2Sync SDK enables this form of auto-adaptive Mixed Reality by allowing applications to be programmed independently of space and then automatically adapt to any environment. You can find more information here.
What hardware and software do I need for SyncArena?
To run SyncArena, you’ll need VR headsets, a stable Wi-Fi connection, and a PC or laptop equipped with our operator system. This setup handles device management, spectator viewing, and billing, simplifying your role as a provider. The standard version of SyncArena is currently for Oculus 2, Pro and 3. If you need a version for Pico, HTC Vive Focus or another headset, simply let us know via the contact form.
How long does it take to set up SyncArena at my location?
Setup duration depends on whether you have prior VR experience. You will usually need to set up the headsets first. Once SyncArena is installed, it is designed to make the process as simple as possible. Many of our partners have a new locations up and running within 15 minutes.
Are there any specific environmental conditions required for SyncArena?
For optimal user experience, the headsets need to self-locate in the space to know where they are in the real and virtual worlds. The environment should have identifiable features that headsets can use for tracking; simple elements like tape shapes on walls can significantly improve functionality. A completely white room with no distinguishable features would not be ideal.
Can SyncArena be used outdoors?
Using SyncArena outdoors is possible, but direct sunlight may interfere with headset tracking. However, if your outdoor area includes recognizable features or objects on the ground, SyncArena can adapt effectively. It’s best to test it in your specific location to ensure proper functioning.
Operational Support and Maintenance
What type of support does SyncArena offer to operators?
Once you’ve registered on our homepage and accessed SyncArena, you can set up using our manual. Our team is always ready to assist with any questions. Join our Discord for real-time support with any issues or requests! In the USA, our wonderful team from The Rabbit Hole VR handles onboarding and support. If you haven’t connected with them during onboarding, you can also find them on our Discord. For other regions, our Berlin team provides support, ensuring quick help across all time zones.
Is there a training program available for new users of SyncArena?
We provide an operator’s manual that details setup and operation. We’re also developing a Quick Start Guide to help your staff quickly familiarize themselves with the games, ensuring they can guide your customers through the player experience and features efficiently. Our support team is always available on Discord to assist with any questions.
Are there any ongoing maintenance or software update costs?
No! You only pay for SyncArena when you use it. We continuously work on new content and improvements to make SyncArena even better for you. We welcome your suggestions and feedback and tailor SyncArena to meet your needs, and you only pay when you and your customers play.
How often are new games or features added to SyncArena?
We are constantly working on new content. The next game is already in development and is expected to be available in about 3 months. If you have specific requests for a game, genre, or style on SyncArena, just let us know!
Customization and Integration
Do you offer customized solutions?
Want to tailor SyncArena and its games to your company’s brand? Whether it’s incorporating your logo in 3D within the game world, customizing the UI branding, creating unique voice-overs, or other ideas, contact us and we’ll work together to create your personalized SyncArena experience.
Can I integrate SyncArena with other entertainment systems at my venue?
SyncArena does not limit you! If you want to use another system simultaneously, no problem! SyncArena is designed to be flexible and compatible.
Pricing and Purchases
How much does SyncArena cost?
SyncArena offers two pricing models: pay per play session and player using credits, or a monthly flat fee per headset for unlimited play sessions. Credits start at just 80 cents, and the monthly flat fee begins at 130 Euros. Plus, you receive 100 free credits with each new registration!
How can I purchase additional credits?
Upon starting with SyncArena, you receive 100 credits to familiarize yourself and start serving your customers. Through the operator system, you can easily purchase additional credits and packages anytime. Payments are handled through Stripe, accepting all common payment methods, and invoices are provided.
Safety and Privacy
How does SyncArena ensure user safety during gameplay?
SyncArena is designed to let users move freely without colliding with physical objects. Real objects are integrated as virtual elements to mitigate hazards. Additionally, use the Guardian System to safely guide players back if they stray from the play area. A pre-game check ensures everything is correctly aligned to prevent accidents both inside and outside the play area.
How does SyncArena handle data privacy and user information?
Our goal was to create cool gaming experiences, not to exploit your data. Therefore, we use your and your players‘ data solely for gameplay, support, and onboarding. Detailed information can be found in our privacy policy, accessible anytime through the operator system even before registration.